Sustainable Support: Blow Your Client’s Minds Without Losing Yours
A Live Interactive Online Training Course
July 26-27, 2022
1:00-3:00 p.m. Central Time Each Day
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Your Philosophy of Technical Support is costing you.
Technical support is tough. Getting to the bottom of conflicts between plugins, themes, and WordPress itself can be a full-time job.
How you think about and execute technical support is the problem. You’re not supposed to solve the problem. You’re supposed to build a team that will (and no, we’re not telling you to hire someone).
During this 2-day training, Ben Meredith will walk through common pitfalls in supporting open source products and websites, show you how to execute a system for resolving problems more quickly, and teach you some tested techniques to change the technical support conversation from an argument into a collaboration.
We’ll even give you a 2-minute solution to forever stop that moment you get sweaty palms because a customer’s site is down.
Members get free access to all Premium Training Events.
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What You Get
4 hours of live, online, interactive training in webinar format
Downloadable replay videos to watch at your convenience
Downloadable Course Slide Deck / Handouts
Event Chat Archive
Day 1
Tuesday, July 26
1:00-3:00 p.m. Central Time
Training Agenda
Day 2
Wednesday, July 27
1:00-3:00 p.m. Central Time
Training Agenda
Learn With Customer Support Expert, Ben Meredith
What makes a guy with a bachelors degree in Religious Studies and no formal web training into a web developer with hundreds of thousands of downloads of his projects, and then has the audacity to get him a career in technical support and management?
WordPress does.
Ben is a developer and technical support lead, focused on the human interaction with WordPress. He thrives on making users (and their sites) play nicely with developers (and their products), like an ambassador from one to the other.
A graduate of the University of North Carolina and a lifelong Southerner, Ben lives in South Carolina and is a father of three and a husband of one very patient wife. He works full-time as the Director of Customer Service and Support for GiveWP (a Liquid Web Brand), where he spends his time wowwing customers, cracking jokes, and solving problems.
When he’s not working, he’s likely parenting or playing some blues-infused southern rock with his band.
Fun facts: Once he gave a Bible to a drunken former KGB agent who was nearly naked. He flew east all the way around the world (with the help of commercial airlines) one summer. He used to have significantly more hair. To an embarrassing extent.
Members get free access to all Premium Training Events.
Already a member? Log in using the menu above.